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Exotel is a cloud telephony platform that provides communication solutions for businesses. It enables organizations to manage their communication infrastructure through cloud-based services, allowing them to enhance customer engagement and improve operational efficiency.

Exotel offers a range of features and services, including:

Virtual Phone Numbers: Exotel provides virtual phone numbers that businesses can use for voice calls, SMS messaging, and other communication purposes. These numbers can be customized and integrated into existing systems or applications.

IVR (Interactive Voice Response) System: With Exotel's IVR system, businesses can create customized voice menus and interactive call flows to efficiently route incoming calls and provide self-service options to customers.

Call Routing and Management: Exotel offers call routing capabilities that allow businesses to manage incoming calls effectively. Calls can be routed to specific departments, agents, or locations based on predefined rules and criteria.

SMS Solutions: Exotel's platform includes SMS messaging capabilities, enabling businesses to send and receive text messages in bulk or on an individual basis. This feature can be used for notifications, alerts, marketing campaigns, and more.

Call Recording and Analytics: Exotel provides call recording functionality, allowing businesses to capture and store call recordings for quality assurance, compliance, and training purposes. The platform also offers analytics and reporting tools to track call metrics and gain insights into call performance.
Integration and APIs: Exotel offers APIs and integrations that enable businesses to connect their communication systems with existing CRM (Customer Relationship Management) software, helpdesk solutions, or other applications.

Exotel's services cater to a wide range of industries, including e-commerce, healthcare, hospitality, logistics, and customer support. By leveraging cloud-based telephony solutions, businesses can streamline their communication processes, improve customer service, and enhance overall productivity.